1. Information we may process
We may process information needed to provide customer support and account communications, including name, phone number, message history, verification status, support request details, account reference information, and communication preferences.
2. How information is used
- To verify customer identity and deliver one-time passwords or security notices.
- To send account notices, service updates, payment reminders, and support responses.
- To prevent fraud, protect customers, and verify official sender names.
- To handle opt-out, correction, privacy, and complaint requests.
- To comply with applicable legal, regulatory, and recordkeeping requirements.
3. SMS and business messaging
Messages may be sent through SMS, Viber Business Messages, or other approved customer communication channels. Customers should not share OTPs, PINs, passwords, or wallet credentials in response to any message.
4. Data sharing
We may work with telecommunications providers, messaging service providers, technology vendors, compliance advisors, and authorized support providers only where needed for official business communication, customer support, security, or legal compliance.
5. Customer choices
Customers may contact us to ask about messages, request correction of inaccurate contact information, or opt out from promotional communications where applicable. Some service or security messages may still be sent when required for account protection or legal compliance.
6. Contact
Privacy requests may be sent to [email protected]. General support requests may be sent to [email protected].
7. Updates
This policy may be updated from time to time. The current version will be available at manjeetfriendslending.com.